VOUCHERS AND JOINING INSTRUCTIONS :
Once we have received full payment for the booking, all vouchers and joining instructions will be forwarded no less than 21 days prior to client’s arrival. Please check these carefully.
PASSPORTS, VISAS :
British visitors to Italy require a full 10 year passport. Visitors whose documents are from outside the EC should contact the Italian Consulate for verification. If your clients are driving to Italy, please tell them to check with their car insurance company what they may require if passing through Switzerland.
CREDIT CARDS :
As for any cases of theft, clients are advised to travel with very few credit cards. Credit Cards are widely accepted in cities but in rural villages cash is the norm. Petrol stations do not always accept payment by credit card.
INCLUDED IN THE COST OF ACCOMMODATION :
Normal use of gas, electricity, water facilities, a weekly change of bed linen, towels, tea towels and pre-payment of all local taxes.
ARRIVAL AND DEPARTURE TIMES :
The key-holder will expect arrivals on Saturday between 16.00 and 20.00 hours. If client is going to be late, he must please contact us or the key-holder before 08.00 p.m. on arrival day and be advised of our LATE ARRIVAL FEE = € 55,00. In order to give maximum time to prepare the property for future guests, clients will be asked to vacate the premises no later than 10.00 a.m. on departure day.
SECURITY / BREAKAGE DEPOSIT :
A refundable deposit is payable on arrival at the vacation Villa / Apartment to the owner or key-holder. This protects against accidental breakages. Amounts vary, so the deposit for each accommodation will be indicated in the confirmation form. It may be paid in cash ( any currency ), or Travellers cheque and refunded before departure from Villa / apartment.
CENTRAL HEATING :
A number of properties include central heating in the rental price but many do not. Firewood is usually extra too. Because fuel is pumped into Italy through an expensive grid system from neighbouring countries, heating is expensive and varies depending on the size of the property. We can quote the cost on request.
WATER :
Guests will often be asked to be sparing with water. There may be interruptions from time to time due to long dry periods. Most houses have drinking water but we always recommend visitors to a foreign country to drink bottled water. Occasionally, hot water installations, swimming pools, toilets, dishwashers and washing machines may need to be repaired. It may take time to engage maintenance people to obtain replacement parts, especially during high Season. Please remember, however, efficiency is not always as visitors might expect. Our representatives will always do what they can to rectify a problem as soon as possible.
BED LINEN & TOWELS :
Bed linen and towels are provided and changed weekly. Please inform clients to bring their own swimming pool / beach towels.
BEDS & COTS :
The properties within this CD are all individually and privately owned so the standard of decoration and furnishings vary both in taste and quality. Regional standards vary too and may not always offer the comforts one would enjoy at home. Some Villas have furnishings of a very high standard but may lack carpets and armchairs which may not be looked upon as essential in the locality. (similarly, kettles, toasters, and teapots are looked upon as English peculiarities and not easy to purchase!). Sometimes too wardrobe space is not necessarily in the relevant bedroom. Wear and tear is unavoidable in letting and Owners may change furniture that has been damaged.
